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Frequently Asked Questions (FAQ)
Product Information
Q: Is IBARRA'S Chili Garlic made in small batches? A: Yes. We make our chili garlic in small batches to ensure the best flavor, quality, and freshness in every jar. Q: Is your product vegan? A: Yes! Our chili garlic is vegan and contains no MSG. Q: How spicy is it? A: We offer Mild, Medium, and Extra Spicy so you can choose your perfect heat level. Q: How can I use IBARRA'S Chili Garlic? A: It is perfect for marinating, drizzling, sautéing, or dipping. Try it with noodles, rice, meat, veggies, eggs, and more. Q: Does it contain onions? A: Yes. Alongside chili and garlic, onions are one of our main ingredients for rich, layered flavor. Q: Is it gluten free? A: Yes. Our recipe does not contain gluten. Q: Do you use artificial preservatives? A: No. Our chili garlic is made with quality ingredients without artificial preservatives.
Storage & Shelf Life
Q: How should I store my chili garlic? A: Keep it in the pantry or on the table or where you can easily see it. Q: How long does it last once opened? A: For best flavor, enjoy within 2–3 months after opening. As long as you're using clean utensils when scooping from the jar. Q: Does it need refrigeration? A: Not necessary, but if you want to prolong it for more than 3 months after opening, then you can refrigerate to maintain quality and freshness.
Farmers Market & Pickup
Q: Do you sell at farmers markets? A: Yes! We regularly attend local farmers markets in Texas. Follow us on Instagram @ibarragourmet or check our website for our current market schedule. Q: Can I pick up my order in person? A: Yes. You can arrange a pickup at one of our farmers markets or partner store locations. Email us before placing your order so we can confirm availability. Q: Do you offer samples at farmers markets? A: Yes! We often have tasting samples so you can try before you buy.
Brand & Community
Q: What makes IBARRA’S different from other chili garlic brands? A: IBARRA’S was born from a family recipe, crafted with quality, authenticity, and love. We believe it’s more than just a condiment—it’s a taste booster made for all taste buds. Q: Where is IBARRA'S based? A: We are proudly based in Texas, inspired by flavors from our Filipino roots. Q: Do you collaborate with other businesses? A: Yes! We love partnering with local restaurants, shops, and markets. If you are interested, email us at @ibarrasgourmet. Q: How can I stay updated on new products or events? A: Follow us on Instagram @ibarrasgourmet or sign up for our email newsletter.
Ordering & Payment, Return & Refund
Q: What payment methods do you accept? A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for quick checkout. Q: Can I change or cancel my order after placing it? A: If your order hasn’t shipped yet, we’ll do our best to update it for you. Just contact us within 24 hours of placing your order. Q: Do you offer bulk or wholesale orders? A: Yes! If you’d like to stock IBARRA’S in your store or restaurant, reach out to us through our Wholesale Inquiry Form. Q: What is your return policy? A: Because our product is a food item, we can’t accept returns once opened. However, if your order arrives damaged, defective, or incorrect, we’ll make it right. Q: How do I request a refund or replacement? A: Send us an email at sales@ibarrasgourmet.com with your order number and a photo of the issue within 48 hours, and we’ll take care of the rest.